Privacy Policy

This Privacy Policy sets out the terms and conditions under which Grestel – Produtos Cerâmicos S.A., with its registered office at Zona Industrial de Vagos, Lot 78, 3840-385 Vagos, Portugal, processes the personal data provided by the user in connection with the use of the grestel.pt website (hereinafter, the “Site”).

Users of the Site should be aware that, before using the services or features of the Site, they must read this Privacy Policy.

Grestel recognizes the importance of protecting the personal data provided by users. Accordingly, it has implemented a set of security measures aimed at safeguarding such data and processing it in accordance with the General Data Protection Regulation (GDPR).

Personal data is primarily requested when the user registers on the grestel.pt website via the online form provided for this purpose. By completing their online registration, the user of grestel.pt expressly grants Grestel their consent to use their personal data.

The data provided by the user will be stored electronically and processed in the same manner, and may be used for statistical purposes, including the collection and analysis of anonymous traffic data. The processing of personal data is carried out in strict compliance with personal data protection legislation, in accordance with the provisions of the General Data Protection Regulation (EU) 2016/679 and/or any legislation that regulates, supplements, or replaces the aforementioned regulation.

1. By this document, the user guarantees that the personal data provided on the Site is true and accurate. If the user provides personal data of third parties, they are responsible for supplying such data and for obtaining the necessary consent regarding its collection for the purposes stated in this Privacy Policy.
   Personal data relating to individuals under 18 years of age will not be considered.
   Under no circumstances will information be requested regarding philosophical or political beliefs, party or union affiliation, religious faith, private life, racial or ethnic origin, or private data concerning health and sexual life, including genetic data.
   The user has the right to the protection of their personal data through the exercise of the rights of access, rectification, objection, restriction, erasure, complaint, and data portability as provided by law. If the user wishes to exercise the rights granted to them under the GDPR, they should send an email to grestel@grestel.pt.
2. Grestel, as the controller of personal data, determines the purposes and means by which your personal data is processed, including all security measures. It also ensures that the data collected is processed in Portugal, in accordance with best practices and applicable legislation.
3. The personal data collected is processed by Grestel solely for purposes related to the use of the Site and its services, specifically for:
   • The personal data provided by the user during customer registration, namely via the online form provided for this purpose, is used to identify them as a user of the Site and to respond to their contact requests;
   • Contact via email or other equivalent forms of electronic communication regarding products or services, Site features, and existing contracts.
4. Your personal data will not be disclosed to third parties for purposes not permitted by law or without your explicit consent.
5. Grestel implements IT security measures to protect the personal data collected. However, it is recommended that the user’s computer is equipped with software tools that safeguard data during transmission and reception, such as up-to-date antivirus systems, and that their browser takes appropriate measures to ensure the security of data transmission.
6. Grestel uses cookies, which are automated data collection systems in the form of devices transmitted to the user’s hard drive. They are used to optimize the services offered on the Site according to the user’s needs and preferences and to allow the personalization of web information. Cookies do not contain intelligible information but allow the linking of the Internet user to personal information. Only Grestel has access to the information collected by cookies.
7. Acceptance of the use of cookies is required to take full advantage of the features and services offered through the website grestel.pt.
8. Grestel is committed to respecting the confidentiality of the user’s personal data and to ensuring the exercise of their corresponding rights.
   The user may exercise their rights of access, rectification, objection, restriction, erasure, complaint, and data portability by sending an email to grestel@grestel.pt, indicating the purpose of their request.